Intelligence
Live call analytics
Live sentiment insights, automated QA scorecards, and actionable campaign data.
HiveCX / Philippine customer operations
Dedicated support teams for voice, back office, and sales operations—managed, measured, and ready to scale.
No long-term commitment. See the work first.
01 / Inbound support02 / Outbound calling03 / Back office04 / Admin support
Solutions
Premium customer operations, delivered with precision.
Voice, back office, and sales support built to protect customer experience and support growth.
- Customer care
Inbound support
Trained agents focus on first contact resolution, multichannel support, and quality driven escalation.
- Sales support
Outbound calling
Strategic cold calling, warm follow ups, lead qualification, and clean handoffs to your sales team.
- Operations
Back office support
CRM updates, data entry, order processing, scheduling, research, and accuracy checks.
AI powered
Enterprise level execution, delivered with precision.
Live intelligence and connected systems keep every campaign visible.
Integration
Seamless CRM syncing
Leads, notes, and call recordings flow directly into your sales pipeline.
Continuity
Continuous operations
Redundant power, fast internet, and secure VPN infrastructure protect every campaign.
Why HiveCX
Flexible support with visible results.
Scale coverage with documented workflows, dedicated QA, and reporting your team can trust.
Flexible coverage
Scale up or down as demand changes
Adapt coverage around your pipeline, workload, and seasonal needs without losing service quality.
Voice coverage ReadyBack office support FlexibleReporting and QA Included
Management
Zero management burden
Daily supervision, continuous coaching, managed QA, and reporting are handled for you.
Launch
Turnkey execution
Move from onboarding to active meeting setting within days, not months.
Talent
Vetted sales talent
Representatives with strong English skills focused on consultative selling and measurable results.
Prove the fit before you scale.
Start with a pilot and see real work before making a long term commitment.
01Set up
Choose the workflow
Tell us whether you need voice coverage, lead generation, data accuracy, or administrative support.
02Pilot
Run live work
Our team handles real calls, follow ups, notes, tagging, and clean reporting inside your workflow.
03Review
Review and improve
Review performance and KPIs, adjust the workflow, then scale only when the operation is ready.
Pilot program
Experience the operation before committing.
See live calls, CRM updates, and daily summaries during your pilot.
- 01Live trained agents
Customer service or lead generation handled by our team.
- 02Connected systems
CRM updates, notes, recordings, and follow ups.
- 03Visible results
Daily summaries and quality insights.
Request a plan
Tell us where your operations need support.
Share the coverage, workflow, or customer support challenge you want HiveCX to handle.
infosupport@hivecx.asiaHQ Number: (254) 237-9977WhatsApp sales ↗Monday through Saturday · 8:00 AM to 12:00 AM PHT